1All Sales Are Final
Because our pieces are pre-owned, estate in nature, and priced against precious-metal markets that change by the minute, all sales are final once payment is completed. A change in the gold or silver market after your purchase is not, by itself, a reason for a return, refund, or price adjustment.
2If an Item Is Misrepresented (5-Day Guarantee)
The one exception: if an item you receive is materially misrepresented — meaningfully different from its listed description, metal, purity, weight, or condition — we will make it right. Call or text us at (239) 404-8505 within five (5) days of receiving the item, and we will arrange a full refund once the piece is returned in the same condition with all original packaging, documentation, and accessories.
3Damaged or Incorrect Items
If an item arrives damaged in transit, or you received the wrong piece, contact us immediately at (239) 404-8505. Keep all packaging and take photos so we can review the issue and file any shipping-insurance claim.
4How Refunds Are Issued
Approved refunds — for misrepresented, damaged, or incorrect items — are issued to the original payment method once the returned item is received and inspected. Please do not ship anything back before calling us; return shipping for an approved claim is arranged with us in advance.
5Contact
For any return or refund question, call or text (239) 404-8505 before shipping anything back.